Nobody goes to work to do a bad job…
When you work in client account management in a small business, it can be challenging sometimes to handle client expectations. We’ve had moments of not understanding why one job can take 3 months to get sign off (following many iterations of changes, our record is 286 for a 5-page website), while others are a complete dream (following a very clear brief and realistic deadline, we once had a campaign pass with no changes). Over the years, we’ve learned tactics for managing expectations and handling client work that have helped keep most of our clients happy. Any time they are not, is a new opportunity for learning. Difficult clients are just a part of the cost of doing business. Most often, they’re difficult because they’re unhappy with the service that you have provided. Sometimes, they could simply have a personality that clashes with your company values, or they have expectations that are way out of touch with reality. When you’re faced [...]
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